General Questions

To place an order, you need to have a registered account at  advthub.com . It’s really easy to create one and means you won’t have to fill in your details every time you shop with us. You will be prompted to create an account when you place your first order, just follow the easy on-screen steps. To learn more, see Account creation

Before completing your order, please make sure that you have entered the correct delivery address. If you do need to change anything in your order, make sure you remember to click on edit before completing your order. It is not possible to change your order details after the order has been placed. You can view all your orders in your customer account.

According to our Privacy Notice, your credentials are secured on our website and Advthub will never use them for any purpose. If Google recommends changing your password on our website, this is not related to a  Advthub -specific data breach. This is a Google Chrome feature that verifies if the password for all websites you log in to has been part of any known breach. When you logged-in to our website, Google Chrome possibly noticed the password or username you used are potentially exposed in one of the known data breaches. Please visit Google security blog for more information.

1. Check if keyboard’s “Caps Lock” light is on as your password is case sensitive.
2. Ensure you don’t enter blank spaces before and after your password.
3.  If you forget your Advthub password, please click here to retrieve it

The easiest way to protect your account is by choosing a strong password. Here are a few recommendations:

• Make it long. Using long passwords is critical to password strength. An 8-character password will take anywhere from a few minutes to a few weeks to crack. So create unique, complex passwords for every account. Avoid using personal information, names, or dictionary words.
• Use lower and upper case letters, numbers, and special characters. The password how strong would take 2 minutes to crack while it would take 3 weeks for attackers to crack the password H0wStr0!g
• Do not reuse passwords. Reusing the same password for multiple accounts is dangerous as it makes you vulnerable to credential stuffing attacks, which take leaked credentials from one site/service and use them on other sites/services. It’s as if you had multiple houses and used the same lock and key for all of them.
• Make your passwords random. Do not include words related to your personal information in your passwords as it would give an advantage to attackers.
• Use a password manager. A password manager is an application that helps you create, store, and manage unique passwords. It is the easiest and most secure way to accomplish this. You can change your password here;

Unfortunately, our customer care specialists are unable to accept any orders over the phone. Find out how to place an order on our website easy steps! 

Orders are processed once payment is received and all shipping and billing information is verified. Processing times may vary, each item may have a different processing time before shipping. Expected processing times are listed on the item’s description page below the product image or under “Shipping” on the product details page.

We have updated our gift card terms and conditions. Your gift card can be used for fashion wearables on the Advthub platform. When we say “fashion wearables”we mean items and textile accessories that bring out the best in you, from your everyday basics to our Designer and Luxury brands. Your gift card is valid for several hundred thousand items you can choose from. You also have the flexibility to combine your gift card to pay for eligible items and use your favourite payment method for those that fall outside its coverage in the same order. Think fashion, not function when using your gift card and you’ll be amazed by what you can buy!

1. Paid for your order in full using a gift card?

In this case, it will be added back to your gift card total on your Advthub account. You can use it for your next order against eligible items. You can check your current available amount at any time under “Gift cards”

2. Have you paid for your order by combining a gift card with a different payment method?

The gift card is valid for fashion items. When you return one or more of these items, you will be refunded to the other payment method selected at checkout when you placed the order. For example, if you used a credit card as well as a gift card, you will be refunded to your credit card and the gift card will be applied to the kept fashion items.If the gift card amount is larger than the amount used from the other payment method, you will be refunded to your gift card total.

3. Paid for your order with invoice and gift card ? Only applicable to markets, where Advthub offers invoice as a payment method

If you used your gift card for valid fashion items against part of your order, and selected invoice payment for the remaining amount, and you return an item, the open amount on the invoice will be reduced. If the gift card amount is larger than the open amount on your invoice, you will be refunded to your gift card total. If you have already redeemed a gift card, you can view your current total here:

Here are two ways to redeem your Advthub gift card:

As gift card total: Apply the gift card code in the following field : Enter your gift card’s code in the Menu item ‘My gift card total’ and click on ‘Apply gift card’. The amount will be added to your gift card total and you can redeem it when placing your next order. Your gift card total can now be used for fashion items (excluding e.g. beauty products and electronics) which are offered by  Advthub or other sellers on the website within the next five years after the initial purchase.

At checkout: You can also enter your gift card code in the “Apply the gift card code in the following field” field that appears at checkout. Don’t forget to confirm by clicking on the button ‘Apply gift card’. The gift card amount is then applied for all eligible items to the total amount in the shopping basket. Would you rather not redeem the gift card? No worries. Click on the ‘X’ at the bottom right of the price breakdown to undo the operation. However, please note that this is only possible as long as you have not clicked on ‘Pay now’.

Shipping prices depend on location, number of items, shipping method, and item type.